1. Introduction
Cool Flames Cafe (“we,” “our,” or “us”) respects your privacy and is committed to protecting your
personal information. This Privacy Policy explains how we collect, use, and protect information when
you visit our website, place orders, or interact with us online or through mobile communications.

2. Information We Collect
Personal Information
We may collect the following when you interact with our website or services:
1 Name
2 Email address
3 Phone number
4 Billing or delivery address
5 Order details and preferences
6 Payment information (processed by secure third party providers)

Automatically Collected Information

When you visit our website, we may collect:
1 IP address
2 Browser type and device information
3 Pages visited and time spent on the site
4 Date and time of visits

3. How We Use Your Information
1 Process and fulfill orders
2 Respond to customer service requests
3 Send order confirmations and updates
4 Provide promotions or marketing messages (with consent)
5 Improve our website and services
6 Prevent fraud or misuse

4. SMS Marketing
If you choose to opt in to SMS or text message marketing, we may send you promotional messages,
order updates, and special offers. By providing your phone number and opting in, you consent to
receive these messages.
1 Message frequency may vary.
2 Standard message and data rates may apply.
3 You may opt out at any time by replying STOP.
4 For help, reply HELP or contact us directly.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, improve
performance, and analyze traffic. You can disable cookies in your browser settings, but some features
may not function properly.

6. Delivery Apps and Third Party Ordering
If you place orders through third party delivery or ordering platforms (such as DoorDash, Uber Eats,
Grubhub, or similar services), your information is collected and processed according to those platforms’
privacy policies. We may receive limited order information necessary to prepare and fulfill your order.

7. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
1 Payment processors
2 Online ordering systems
3 SMS marketing providers
4 Delivery partners
5 Website hosting and analytics providers
We may also disclose information if required by law.

8. Data Security
We use reasonable safeguards such as secure payment processing, encrypted connections, and
limited access to sensitive data. However, no internet transmission is completely secure.

9. Your Privacy Rights (Virginia Residents)
Under the Virginia Consumer Data Protection Act (VCDPA), you may have the right to access, correct,
delete, or opt out of certain uses of your personal data. To exercise these rights, contact us using the
information below.

10. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information
from children.

11. Third Party Links
Our website may contain links to third party sites, including delivery platforms and social media. We
are not responsible for their privacy practices.

12. Changes To This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new
effective date.

13. Contact Us
Cool Flames Cafe
415 N Military Hwy Unit 26 Norfolk, VA 23502
Email: admin@coolflamescafe.com
Phone: 1 (757) 937-9506